In this category, we’re looking for nominees who work in operational management at the sharp end – typically at depot or team level. They’ll be delivering service outputs day in, day out, for seven days a week and often 24 hours a day.
Managers in this field need wide-ranging skills, in staff and disciplinary matters, industrial relations and other matters such as scheduling efficiency, rostering, demand and commercial performance. As well as meeting performance targets for service delivery, the chances are that they’ll have to manage against budgets … and they need to know a bit about customer relations as well.
The judges will be looking in particular for people who have delivered consistently high levels of service to their customers or client groups and/or gone above and beyond the actions normally expected in their tasks. Performance which is financially sustainable within the budgets will also be an important criterion. We’re looking for evidence of achievement against KPIs, employee relationships and personal commitment. HOW TO ENTER
▶️ Just send an email (300–500 words) to: enter@lipta.org.uk
▶️ Include 3 photos
▶️ Deadline: Friday 17 April
▶️ Full guidance and criteria online
▶️ More at How to Enter and Categories
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