There’s no doubt that the delivery of excellent customer service is vital to future of the passenger transport industry. The interface between customers and our front line staff is the fulcrum on which the whole business rests. Meanwhile, customer expectations are constantly shifting, and we need to be able to meet and exceed them.
This Award is designed to promote customer service delivery and improvement by rewarding an individual who has helped to deliver excellence, best practice and innovation in this essential area.
In judging this category, our panel will be looking for an individual who has helped to set a new standard to deliver customer satisfaction, and/or led or helped to develop a particular creative solution which vastly improved the passenger experience for everybody or for specific passenger groups.
The winner of the award will set ambitions for the future and thus blaze a trail for others in the industry to follow.
HOW TO ENTER
▶️ Just send an email (300–500 words) to: enter@lipta.org.uk
▶️ Include 3 photos
▶️ Deadline: Friday 17 April
▶️ Full guidance and criteria online
▶️ More at How to Enter and Categories
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